Refund policy
At Benchi, we want you to feel confident about your purchase. Every piece is carefully crafted and inspected before shipping. If something isn’t right, our support team is here to help.
1. Returns & Size Exchanges
We accept size exchanges or store credit within 14 days of delivery.
To qualify:
-
Items must be unworn, unused, unwashed, and in their original condition.
-
All original tags and packaging must be included.
-
Customers are responsible for return shipping unless the item received was damaged, defective, or incorrect.
-
Exchanges are subject to product and size availability.
-
If your requested size is unavailable, we may provide store credit or produce a replacement within the applicable production timeframe.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please provide:
-
Your order number.
-
Clear photos showing the issue.
-
A brief description of the problem.
Once approved, we will provide return instructions and arrange a replacement or refund at no additional cost.
3. Made-to-Order & Final Sale Items
Made-to-order, customized, pre-order, and limited-edition items are not eligible for cash refunds unless they arrive damaged, defective, or incorrect.
Eligible made-to-order items may qualify for a size exchange or store credit within 14 days of delivery, provided they meet the return conditions listed above.
Items marked Final Sale at the time of purchase cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
4. Return & Exchange Process
-
Contact us at support@shopbenchi.com within the applicable return period.
-
Include your order number, the item you’re returning, and the reason for your request.
-
If approved, our team will provide return instructions.
-
Once the item is received and inspected, we will issue your exchange, store credit, or approved refund.
Returns sent without prior approval may not be accepted.
5. Refunds & Store Credit
-
Approved refunds are processed within 5–7 business days after the returned item is received and inspected.
-
Refunds are issued to the original payment method.
-
Store credit will be sent by email.
-
Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.
-
Your bank may require additional time to post an approved refund.
6. Order Cancellations
Made-to-order items may only be canceled before production begins. Once production has started, the order cannot be canceled but may still qualify for a size exchange or store credit after delivery.
7. Contact Us
For return, exchange, or refund assistance, contact:
